A phone call to the SBB Call Center Handicap at the number provided below one hour before the train is due to leave is all that is needed for a customer with impaired mobility to receive help getting on or off a train at any of the 170 suitably equipped stations on the Swiss rail network.

In Switzerland: 0800 007 102 (toll-free number)
Abroad +41 51 225 78 44 (subject to a charge)

Advance notice of three working days is required for international travel and 24 hours for reservations by e-mail. Assistance is available free of charge to wheelchair users, passengers with impaired mobility, the blind and visually impaired and the mentally handicapped.

The SBB Call Center Handicap ensures that passengers with impaired mobility receive caring, first-class service before, during and after their journey.

Thanks to the modernization of station infrastructure and the acquisition of new rolling stock, travellers with a disability can now use public transport without any assistance on a number of lines.

Further information is available from the SBB Call Center Handicap or the brochure “Travellers with a Handicap”, which is available at all stations or can be viewed as a PDF file on the web site (see link).

COMPAGNA - Reisebegleitung
For passengers in need of help at train stations, there is a volunteer service called Compagna located at major train stations. This service will pick up persons on train platforms and bring them to taxis and will even accompany passengers if necessary. The service is fairly priced.

COMPAGNA - Reisebegleitung
Teufener Strasse 25
9000 St. Gallen
Tel. +41 71 220 16 07