Clean & Safe

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Safety measures by tourism service providers

Dense forests, crystal-clear lakes and fresh mountain air: as a travel destination, Switzerland offers not only pristine nature but also safety and a good health system. The country’s tourism service providers are also taking special measures to protect their guests, ensuring they enjoy their stay in Switzerland. The safety protocols of the individual sectors can be found below.

Clean & Safe

 

The “Clean & Safe” campaign is supported by Switzerland Tourism. Service suppliers are responsible for ensuring that the safety protocols are implemented and complied with.
Some of the requirements of the safety concepts will change as lockdown rules gradually ease.

General information about the safety concepts

The relevant industries, companies and event organisers are developing safety concepts aimed at protecting their guests. These concepts are based on rules for hygiene and behaviour, as well as public health and employee protection guidelines issued by the Federal Office of Public Health (FOPH) and the State Secretariat for Economic Affairs (SECO). All event organisers and businesses must plan and implement the necessary social distancing and hygiene measures. The aim of these safety concepts is to protect customers and participants to the greatest degree possible against infection with the coronavirus.

Find out more - FOPH 

Clean & Safe Safety measures in the accommodation sector

 

Clean-and-safe


HotellerieSuisse, GastroSuisse and Switzerland’s non-hotel accommodation interest group Parahotellerie Schweiz have developed specific measures to ensure the safety of guests when staying in accommodation in all service areas.

Safety measures

The following measures will be taken:

  • Hand hygiene: Regular hand washing, avoid touching objects and surfaces wherever possible
  • Social distancing: Employees and other persons must maintain a distance of 1.5 metres from each other, transit and waiting zones will be designated (using room dividers if necessary), regulation of the number of people occupying given spaces
  • Cleaning: Regular cleaning of surfaces and objects after use on an as-needed basis, especially if they are touched by multiple people. Air circulation must be assured by regular and sufficient air exchange
  • Pre-existing statutory hygiene and safety regulations must continue to be observed
Find out more

Lenzerheide, Guarda Val_4

Clean & Safe Safety measures in the catering industry

Clean & Safe


The GastroSuisse and HotellerieSuisse professional associations have drawn up a safety protocol for the catering industry in order to make visits to restaurants a pleasant and safe experience for guests.

Safety measures

Businesses and their guests are required to adhere to the following safety regulations:

  • Hand hygiene: Hands must be washed or sanitised on entering the restaurant.
  • Maintain social distancing: Where possible, maintain a 1.5 metre distance from other groups of guests and employees.
  • Payment: Where possible, payment should be made by card using a contactless transaction.
  • Personal data: When serving groups of more than four people, the restaurant must take the name and number of at least one person per group.
Find out more

UrbanKaffee, Zürich

Clean & Safe Safety measures in the wellness & spa sector

 

Clean & Safe


The GastroSuisse and HotellerieSuisse professional associations have drawn up a safety protocol for hotels with wellness & spa programmes to enable a safe use of swimming pools, saunas and steam baths.

Safety measures

The following measures are to be taken to ensure safe use of swimming pools, saunas and steam baths:

  • Hand hygiene: Regular hand washing, avoid touching objects and surfaces wherever possible.
  • Social distancing: Employees and other persons must maintain a distance of 1.5 metres from each other, transit and waiting zones will be designated (using room dividers if necessary), regulation of the number of people occupying given spaces.
  • Cleaning: Regular cleaning of surfaces and objects after use on an as-needed basis, especially if they are touched by multiple people. Air circulation must be assured by regular and sufficient air exchange.
Find out more

Park Hotel Vitznau, Pool

Clean & Safe Safety measures for business events

 

Clean & Safe


HotellerieSuisse and the Expo Event Swiss LiveCom Association have drawn up specific safety protocols and guidelines to be adopted when holding business events (meetings, conventions, seminars, conferences, etc.) in hotels, convention centres and other locations.

HotellerieSuisse safety measures

The HotellerieSuisse safety protocol for events held in hotels comprise the following basic rules:

  • All persons in the hotel must regularly wash their hands. Avoid touching objects and surfaces as much as possible.
  • Employees and other persons must maintain a 1.5 metre distance from one another.
  • Regular cleaning of surfaces and objects after use on an as-needed basis, particularly if they are touched by multiple people.
  • Persons at particular risk must be offered appropriate protection. Persons at particular risk must continue to observe the safety measures prescribed by the FOPH and should stay at home wherever possible. The provisions for the protection of employees at particular risk are set down in COVID-19 Ordinance 2.
  • Employees and other affected persons must be kept informed of requirements and measures and must be consulted when implementing measures. Anyone who falls ill at work must be sent home and instructed to follow the isolation instructions issued by the FOPH.
  • People attending events are asked to bring their own laptop (and materials such as pens) with them. The hotel’s own materials are regularly disinfected or disposed of.
  • Partitions must be used to divide rooms if the following requirements cannot be met: If seats are less than 1.5 metres apart to the front, back and sides.
  • The safety protocol for the hospitality industry applies when food and drink are served.. Participants at an event can be classified as a group of guests.
  • The hotel must ensure the regular and sufficient replacement of air in workplaces and guestrooms (e.g. airing 4 times daily for approx. 10 minutes). In the case of rooms with constant air conditioning and ventilation, the recirculation of air must be avoided where possible (fresh air supply only).
Find out more
Guidelines adopted by the Expo Event Swiss LiveCom Association

The following points serve as an orientation guide by EXPO EVENT Swiss LiveCom Association for the organisation of events in congress centres and event locations:

  • All persons must regularly wash their hands. Provision of hand hygiene stations: Guests must be able to wash their hands with soap and water or disinfect them with hand sanitiser when they enter an event location.
  • Employees and other persons must maintain a 1.5-metre distance from one another.
  • Regular cleaning of surfaces and objects after use on an as-needed basis, particularly if they are touched by multiple people. A face mask and gloves must be worn when setting tables with crockery, cutlery and glasses. Open cutlery trays are not permitted.
  • Ensure persons at particular risk are offered appropriate protection.
  • The requirements must be implemented at management level to ensure efficient implementation and adaptation of the safety measures.
  • Events and gatherings for up to 1000 people are again permitted. However, contact tracing must be possible at all times. Event organisers must ensure that the maximum number of people that may need to be contacted does not exceed 300. This can be achieved by dividing the venue into sectors. The cantons may see fit to apply a lower number.
  • The movement of people, seating arrangement and room layout, as well as the dimensions of the room and stage must be planned to allow for sufficient social distancing. Floor plans, escape routes and walkways are to be designed with sufficient space for social distancing. Floor markings are to be used where necessary.
  • If the required distancing cannot be observed: an attendance list of participants, visitors and guests must be kept and retained for 14 days.
  • Suitable protective panels (Plexiglas) are to be installed at help desks and information points.
  • Air circulation must be assured by regular and sufficient air exchange.
Find out more

Luzern, KKL

Clean & Safe Safety measures in the public transport sector

 

Clean & Safe


The professional association for public transport has developed a safety protocol for the public transport sector.

Safety measures

The safety concepts employed in public transport include the following aspects:

  • Maintain social distancing
  • Masks compulsory
  • Avoid peak times
  • Buy your ticket online
  • Follow the hygiene rules
  • Allow enough space
Find out more

EuroCity im Lavaux, Genferseegebiet / EuroCity in the Lavaux, Lake Geneva Region

Clean & Safe Safety measures in the navigation sector

 

Clean & Safe


The professional association for Swiss navigation has developed a safety protocol for the navigation sector.

Safety measures

The safety concepts for shipping companies are based on those for public transport and include the following basic rules:

  • Maintain social distancing
  • Masks compulsory
  • Avoid peak times
  • Buy your tickets online
  • Follow the hygiene rules
  • Carry out regular cleaning
Find out more

 

Fonalpstock, Seeblick

Clean & Safe Safety measures in the cable car and mountain railway sector

 

Clean & Safe


The professional association for Swiss cableways has developed a safety protocol for the cable car and mountain railway sector.

Safety measures

The safety concepts employed by cable car companies include the following basic rules:

  • Cleanliness and organisation: There must be sufficient opportunities to wash hands with soap and water or with hand sanitiser. Surfaces and objects that are touched by multiple people must be thoroughly cleaned on a regular basis. Guests can use floor markings and signage to help them maintain social distancing.
  • Personal responsibility and capacity restrictions: Capacities for cars, gondolas and chairlifts are not restricted. As on public transport, guests are responsible for maintaining social distancing on the cable cars and lifts.
  • Avoidance of personal contact: Buy your tickets online in advance to avoid queues at the cash desks and to minimise contact with other guests. If you buy your ticket at the cash desk, please pay electronically in a contactless transaction.
  • Face masks: Masks compulsory.
  • Employee protection: The safety of employees is just as important as that of guests. There are clear rules in place that must be adhered to. Maintain social distancing, use a Plexiglass screen, e.g. at ticket desks, or wear a face mask if you are unable to maintain social distancing.
Find out more

Engelberg, Titlisbahnen

Clean & Safe Safety measures by other tourism service providers

 

Clean & Safe


The Association of Swiss Tourism Managers is compiling information regarding further safety protocols for tourism service suppliers.
These include the basic rules of the safety concepts described above.
Find out more