Clean & Safe

Sils im Engadin, Silsersee

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Clean & safe: Getting about safely in Switzerland

The tourism trade associations have launched a ''Clean & Safe''  label. The label lets guests know that they are visiting an establishment that has consciously committed to comply with the safety concept.


Clean & Safe


The ''Clean & Safe''  campaign is supported by Switzerland Tourism. Service suppliers are responsible for ensuring that the safety protocols are implemented and complied with. Cantonal regulations must also be taken into account in the protection concepts and measures.

General information about the safety concepts

The relevant industries, companies and event organisers are developing safety concepts aimed at protecting their guests. These concepts are based on rules for hygiene and behaviour, as well as public health and employee protection guidelines issued by the Federal Office of Public Health (FOPH) and the State Secretariat for Economic Affairs (SECO). All event organisers and businesses must plan and implement the necessary social distancing and hygiene measures. The aim of these safety concepts is to protect customers and participants to the greatest degree possible against infection with the coronavirus.

Further information from the BAG


Clean & Safe Safety measures in the accommodation sector

Clean-and-safe

HotellerieSuisse, GastroSuisse and Switzerland’s non-hotel accommodation interest group Parahotellerie Schweiz have developed specific measures to ensure the safety of guests when staying in accommodation in all service areas.
Safety measures
The following measures will be taken:
  • Hand hygiene: Regular hand washing, avoid touching objects and surfaces wherever possible
  • Social distancing: Employees and other persons must maintain a distance of 1.5 metres from each other, transit and waiting zones will be designated (using room dividers if necessary), regulation of the number of people occupying given spaces
  • Cleaning: Appropriate, regular cleaning of surfaces and objects after use, especially if they are touched by several people.
  • Pre-existing statutory hygiene and safety regulations must continue to be observed. These include no more than four people being permitted to sit together at a table in restaurants and bars, except in
the case of families with children. A curfew is in place from 11 p.m. to 6 a.m. A mask must now also be worn outdoors. Events of more than 50 people are not
permitted. Events of fewer than 50 people are permitted provided the safety concepts are strictly complied with.
Find out more

Lenzerheide, Guarda Val_4

Clean & Safe Safety measures in the catering industry

 

Clean & Safe
The protection concept for the hospitality industry under COVID-19 applies to all providers of hospitality services and regulates the implementation of the requirements decided by the Federal Council in everyday operations.
Safety measures

Businesses and their guests are required to implement to the following safety measures:

  • Maintain social distancing: In principle, there is a minimum distance of 1.5 metres between different groups of guests.
  • Consumption at the table: in restaurants, bars and clubs the maximum group size per table is four people (except for families from the same household) - unless there are partitions between the different groups of guests (e.g. in the case of overlong tables, counters). Only seated consumption is permitted. A curfew is in place from 11 p.m. to 6 a.m.
  • Events of more than 50 people are not permitted. Dance events are forbidden.
  • Obligation to wear masks: Masks must be worn both indoors and outdoors (e.g. in restaurants). Guests are only allowed to take off the mask when seated at the table. But the way to the table or to the toilets, a face mask must be worn.
  • Cantonal provisions to the contrary take precedence.
  • Dance clubs and discotheques are closed.
Find out more

UrbanKaffee, Zürich

Clean & Safe Safety measures in the wellness & spa sector

Clean & Safe

The GastroSuisse and HotellerieSuisse professional associations have drawn up a safety protocol for hotels with wellness & spa programmes to enable a safe use of swimming pools, saunas and steam baths.
Safety measures
The following measures are to be taken to ensure safe use of swimming pools, saunas and steam baths:
  • Hand hygiene: Regular hand washing, avoid touching objects and surfaces wherever possible.
  • Social distancing: Employees and other persons must maintain a distance of 1.5 metres from each other, transit and waiting zones will be designated (using room dividers if necessary), regulation of the number of people occupying given spaces.
  • Cleaning: Regular cleaning of surfaces and objects after use on an as-needed basis, especially if they are touched by multiple people. Air circulation must be assured by regular and sufficient air exchange.
  • Pre-existing statutory hygiene and safety regulations must continue to be observed.
Find out more

Hotel frutt Lodge & Spa, poolview

Clean & Safe Safety measures business events

 
Clean & Safe

HotellerieSuisse and the Expo Event Swiss LiveCom Association have drawn up specific safety protocols and guidelines to be adopted when holding business events (meetings, conventions, seminars, conferences, etc.) in hotels, convention centres and other locations.
HotellerieSuisse safety measures

The HotellerieSuisse safety protocol for events held in hotels comprise the following basic rules:

  • All persons in the hotel must regularly wash their hands. Avoid touching objects and surfaces as much as possible.
  • Employees and other persons must maintain a 1.5 metre distance from one another.
  • Regular cleaning of surfaces and objects after use on an as-needed basis, particularly if they are touched by multiple people.
  • Persons at particular risk must be offered appropriate protection. Persons at particular risk must continue to observe the safety measures prescribed by the FOPH and should stay at home wherever possible. The provisions for the protection of employees at particular risk are set down in COVID-19 Ordinance 2.
  • Employees and other affected persons must be kept informed of requirements and measures and must be consulted when implementing measures. Anyone who falls ill at work must be sent home and instructed to follow the isolation instructions issued by the FOPH.
  • People attending events are asked to bring their own laptop (and materials such as pens) with them. The hotel’s own materials are regularly disinfected or disposed of.
  • Partitions must be used to divide rooms if the following requirements cannot be met: When seats are less than 1.5 meters apart at the sides, front and rear.
  • The safety protocol for the hospitality industry applies when food and drink are served.. Participants at an event can be classified as a group of guests.
  • The hotel must ensure the regular and sufficient replacement of air in workplaces and guestrooms (e.g. airing 4 times daily for approx. 10 minutes). In the case of rooms with constant air conditioning and ventilation, the recirculation of air must be avoided where possible (fresh air supply only).
Find out more
Guidelines adopted by the Expo Event Swiss LiveCom Association

The following points serve as an orientation guide by EXPO EVENT Swiss LiveCom Association for the organisation of events in congress centres and event locations:

  • All persons must regularly wash their hands. Provision of hand hygiene stations: Guests must be able to wash their hands with soap and water or disinfect them with hand sanitiser when they enter an event location.
  • Employees and other persons must maintain a 1.5-metre distance from one another.
  • Regular cleaning of surfaces and objects after use on an as-needed basis, particularly if they are touched by multiple people. A face mask and gloves must be worn when setting tables with crockery, cutlery and glasses. Open cutlery trays are not permitted.
  • Ensure persons at particular risk are offered appropriate protection.
  • The requirements must be implemented at management level to ensure efficient implementation and adaptation of the safety measures.
  • Events for up to 50 people are permitted. However, contact tracing must be possible at all times. The cantons may see fit to apply a lower number.
  • The movement of people, seating arrangement and room layout, as well as the dimensions of the room and stage must be planned to allow for sufficient social distancing. Floor plans, escape routes and walkways are to be designed with sufficient space for social distancing. Floor markings are to be used where necessary.
  • If the required distancing cannot be observed: an attendance list of participants, visitors and guests must be kept and retained for 14 days.
  • Suitable protective panels (Plexiglas) are to be installed at help desks and information points.
  • Air circulation must be assured by regular and sufficient air exchange.
Find out more

Glacier 3000, Gruppenbild Asia Trophy 2019

Clean & Safe Safety measures in the public transport sector

Clean & Safe

The professional association for public transport has developed a safety protocol for the public transport sector.
Safety measures
The safety concepts employed in public transport include the following aspect:
  • Maintain social distancing
  • Masks compulsory
  • Avoid peak times
  • Buy your tickets online
  • Follow the hygiene rules
  • Carry out regular cleaning

Find out more

Rhaetische Bahn: Berninalinie

Clean & Safe Safety measures in the navigation sector

Clean & Safe

The professional association for Swiss navigation has developed a safety protocol for the navigation sector.
Safety measures

The safety concepts for shipping companies are based on those for public transport and include the following basic rules:

  • Maintain social distancing
  • Masks compulsory
  • Avoid peak times
  • Buy your tickets online
  • Follow the hygiene rules
  • Carry out regular cleaning
Find out more

Thunersee, Schifffahrt Winter mit Spiez im Hintergrund

Clean & Safe Safety measures mountain railways and ski areas

Clean & Safe

The Swiss Cableway Association has developed a protection concept for mountain railways and ski areas.
Safety measures

The safety concepts employed by cable car companies include the following basic rules:

  • Cleanliness and organisation: There must be sufficient opportunities to wash hands with soap and water or with hand sanitiser. Surfaces and objects that are touched by multiple people must be thoroughly cleaned on a regular basis. Guests can use floor markings and signage to help them maintain social distancing.
  • Personal responsibility and capacity restrictions: Capacities for cars, gondolas and chairlifts are not restricted. As on public transport, guests are responsible for maintaining social distancing on the cable cars and lifts.
  • Avoidance of personal contact: Buy your tickets online in advance to avoid queues at the cash desks and to minimise contact with other guests. If you buy your ticket at the cash desk, please pay electronically in a contactless transaction.
  • Mask obligation: The obligation to wear a protective mask (mouth and nose protection) applies not only in the closed cable car cabins, but also on open-air lifts (chair lifts, drag lifts). It is also compulsory to wear a mouth and nose mask in the queuing areas (both outdoors and indoors).
  • Employee protection: The protection of employees is as important as the protection of guests. There are clear rules that are implemented and observed: Keep a distance, wear plexiglass panels, e.g. at ticket counters or wear a mask if the distance cannot be maintained.
  • Pre-existing statutory hygiene and safety regulations must continue to be observed. The mandatory wearing of masks also applies in the outdoor areas of institutions and businesses, anywhere where the necessary distancing measures cannot be complied with in a public space.
Find out more

Gondelbahn Savognin

Clean & Safe Safety measures by other tourism service providers

Clean & Safe

The Association of Swiss Tourism Managers is compiling information regarding further safety protocols for tourism service suppliers.

These include the basic rules of the safety concepts described above.

Find out more